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motorcycle transport

FAQ & Moving Guide

How long does it take to ship my car?

The average shipping time depends on the distance your car is traveling. The time frame breaks down to pickup window and delivery time.

  • The pickup window in general is 1-5 business days from the date the vehicle is ready to be shipped. Be aware that it may take longer to get a trucker assigned if the pickup location is in a rural or remote area.
  • The delivery time after pick up depends on the distance your vehicle is traveling

What is 'First Available Shipping Date?'

  • This is the date your vehicle is ready to be shipped (loaded). However, this is not necessarily the exact pick up date. Depending on truck availability at that particular time, we may be able to assign a truck to load your vehicle on your 'First Available Shipping Date.' If we cannot pick it up that day, it should be within our usual pick up window of 1-5 business days starting from that date.

How do I know my pick up date and time?

  • After a truck has been assigned/dispatched, we will email you a "dispatch notification" and call you with the estimated pick up and delivery date along with the trucker's phone number. The trucker usually calls a few hours ahead of pickup and delivery to notify you of his approximate arrival at your address.

How do I pay for my AUTO SHIPPING?

  • You can choose to pay the full amount or you can pay the deposit fee. Using any major credit card. If you choose to pay deposit fee. The balance must be paid on delivery in cash or certified funds. At time of booking your order you will be informed of deposit fee which is a partial payment of your total cost.

Is my full payment or deposit refundable?

  • If you cancel your order before a truck is assigned to ship your car, your payment or deposit will be refunded in full. However, if you decide to cancel the order after a truck has been assigned to that order, you will be charged a cancellation fee. Which is clearly listed in our terms and conditions.

How far in advance should I book my auto shipping service?

  • It is best to book at least two weeks before your 'First Available Shipping Date.' Due to changing market conditions, we can only accept orders for up to 30 days before your 'First Available Shipping Date.'

Do I have to be there when the car is picked up/dropped off?

At pick up or delivery either you or someone you choose, over the age of 18, can release or receive the vehicle for you.

How can I track my vehicle while in transit?

Tracking of your vehicle is done by phone and/or email during business hours.

Can I change my 'First Available Shipping Date?'

Yes, you can change your 'First Available Shipping Date' before a trucker is assigned/dispatched to your order.

What is door-to-door car transport?

This means that the car transporters will pick the vehicle up and drop it off as close to your home as he can legally and safely get. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Transport trucks are enormous and need a lot of room to maneuver and turn around, so if access to your home is restricted by narrow streets, low-hanging trees, speed bumps or tight turns the driver may ask that you meet the truck at a large parking lot nearby such as a grocery store. You will receive a call directly from the trucker if these alternative arrangements are necessary.

What is the difference between open and enclosed CAR TRANSPORT?

  • Open transport is the most common car shipping method. A car on this is exposed to outside elements such as rain, sun, dust, etc. It is a safe and secure way of transporting your vehicle. New cars are delivered to dealers by open trailer. With open car shipping you have the option to request top load for extra protection.
  • Enclosed transport is often desired for owners of collector cars and used for classic, luxury, vintage, custom and sports cars. The vehicle is not exposed to weather elements and flying objects and prevents possible rock chips.

My vehicle is inoperable/non-running. Can you transport it?

  • Yes, we can transport inoperable vehicles, but it must roll (no flat tires), brake and steer. If the car does not roll or steer we can still transport it, but there must be a forklift provided at pickup and delivery. In addition, it's easier if the vehicle is located in an open area that is easily accessible by a big truck.

My vehicle is modified/oversized. Can you transport it?

• Yes, we can. However, you must call for a customized quote. The price from our online quote calculator is based on a standard, non-modified (factory) version of the make and model selected.

Can I transport personal items in my car?

• In general, you are not allowed to have personal items loaded in your vehicle while it is in transit on a car carrier moving across state lines. However, having only one suitcase OR box in the trunk is not an issue. Exceptions may apply. All personal items are subject to driver's discretion and may incur an extra fee.

Is my vehicle insured during transport?

• Yes, your vehicle is fully insured during transport- from the moment it gets loaded onto the truck, to the moment it is taken off. The carrier's insurance covers at least $100,000. Any personal items left in the vehicle are not insured.

What do I do if my car is damaged during transport?

At delivery, the car transporters will present you with a Bill of Lading/Condition report. If there are any damages:
  • Mark them down on the Bill of Lading/Condition report in the appropriate section at delivery
  • Take pictures
  • Contact our company to request the Certificate of Insurance
  • File a claim

Should I leave gasoline in my car?

  • Yes, you should have some gasoline in the vehicle's tank. Preferably 1/4 of the tank.

What should I do to prepare my vehicle for transport?

  • Make sure the car has a clean exterior so the trucker can make a proper inspection of any existing scratches or dings.
  • Empty it of personal belongings.
  • Remove all loose parts attached to the body, any non-permanent luggage, bike or ski racks.

Should I expect any additional mileage on my vehicle?

  • No. Your vehicle will be driven only for loading and unloading on the car carrier. You can note your mileage on the Bill of Lading/Condition Report at the time of pick up.


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